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ENTREPRENEUR PORTAL
ON SOULPURPOSE.COM
Scroll to the bottom right and log in as follows:
USERNAME: SOULPURPOSELE
PASSWORD: opportunity (case sensitive)
Please tell me if you know when the season of light will be in stock.?
ReplyDeleteSince the Haitian Vetivert Pepper Candle is discontinued, is there still a HVP gift set?
ReplyDeleteIs the Journey of the Senses on back order?
ReplyDeleteHi, DeNise. Yes, we do still have a few of the HVP bath & body gift sets in inventory.
ReplyDeleteAnonymous: Yes, as of late yesterday, the Journey of the Senses is on back order due to one of the solids being temporarily out. We'll keep you posted.
ReplyDeleteIs the FREE product (perfume if $50+, solid if $100+) customer promotion still valid? I tried using the SP310F method to claim the free product for my customer and it didn't work. It's still being advertised here: http://www.soulpurpose.com/customer-promotions
ReplyDeleteHi, T.A. So sorry for this very, very late reply. While I'm sure you got clarity on the promotion, I still wanted to answer for everyone else. The customer promotion is still in place. A free solid with an order of $50 or more. A free balm with an order of $100 or more. To order, you can only be ordered (by adding F to the end of the item #) through YOUR RETAIL WEBSITE on the qualifying customer order. Naturally, if the item is on back order, it will not be available to add to an order. Outside of this, if an item should be available, but you cannot get it added to an order, please let me know (cherylcormier@soulpurpose.com) and we can make sure it is set up properly in the system.
DeleteAre there any Pomegranate Mango Custard's in stock. This was perfect for both the Mango Scrub & the Pomegranate Scrub for those who like custards over lotions and balms? What custard would you recommend to go with these new scrubs in place of the Pomegranate Mango?
ReplyDeleteThe Pomegranate Mango Custard is discontinued. I would recommend the Simply (unscented) Custard to use with either the Malaysian Mango Scrub or the Armenian Pomegranate Scrub.
DeleteWhat is the status on the Seductive Fragrance Trio?
ReplyDeleteIt is in stock and shipping.
DeleteDoes anyone know how long the back order items will take? Been waiting for Brown sugar scrub since December.
ReplyDeleteAlthough I wouldn't be able to confirm with the warehouse until Monday, the Ghanaian Brown Sugar & Honey Scrub should be in stock and shipping. (I base this statement on the fact that it was not included on the status report I received yesterday as still being on back order.)
DeleteSorry Cheryl I wasn't clear it's the mango brown sugar scrub that I have been waiting for. Also I was wondering if I can get a updated price list and prosperity map? Thanks for responding.
DeleteHi, Deseray. The most current price list is from September 2013 and can be downloaded from the RESOURCES page of this site. Here's the link:
Deletehttp://www.nadinethompson.com/PDF/SPM2013-pricelist-09-2013.pdf
I will check with the warehouse on the status of the Mango Brown Sugar Scrub tomorrow and post a full product product status update. Thanks!!
DeleteHappy Feet still on back order as well?
ReplyDeleteHi, Deseray. I've requested a product status update which should include an update on the Foot Cream (which is the back ordered item in the Happy Feet Collection).
DeleteGreat news. The Foot Cream is on its way to the warehouse and should be available for ordering early next week. (Because of a small advance shipment, we were able to begin shipping the backorders this week.) This means that the Happy Feet Collection would then be available also.
DeleteCheryl, Corporate says the Brown Sugar Gel is still on B/O. Can you verify the status when you get an opportunity.
ReplyDeleteHi, Deidra. I requested a product status update which should include an update on the Brown Sugar Gel. It came in last week, so I can't imagine that it's on back order again so soon. ;(
DeleteHi, Deidre. I confirmed that the GHBS Shower Gel is in as reported in the last update. It is showing in all the shopping carts as well...retail, wholesale and auto-ship. Were you having difficulty finding it online which prompted you to call the office or were you placing an order by phone when you were told it wasn't available? The only thing I can think of is that the customer service rep was referring to an old back order list. Let me know if you encounter any other problems.
DeleteHello Cheryl placed a huge order on the 20th for the Wisconsin be well event March 1st and it still has not shipped.
ReplyDeleteHi, Deseray. We will need to check with customer service first thing in the morning to see if there is a hold up. Although the Youngevity shipping department if generally very swift, they ask us to allow up to 2 business days in processing for an order to ship. Since your order was placed on Thursday, the specific time it was placed and how it was placed would impact the fulfillment timeframe. For instance, if placed online early Thursday morning, we could realistically expect it to ship by Friday. If it was later in the day, It might be Friday or Monday before it would ship. Keep in mind that there are no shipments on the weekend. So it just depends. It could also be that it shipped today (Monday), but the shipping status hasn't been updated.
DeleteSo, I would suggest calling customer service at 800-982-3189 first thing in the morning to see if anything else is causing a delay. Please email me directly (cherylcormier@soulpurpose.com) or call me 321-217-3912 as I am not usually logged into the blog to check comments and I would want to know right away if you need my help.
Thank you for planning and hosting a BE WELL Event on March 1st and keeping Soul Purpose on the map in Wisconsin!!!
HELLO cheryl cormier😅😂☺😊😄😁 yes I have rejoined soulpurpose
ReplyDeleteAND now I need AND would like you to email me the tracking numbers for my new kit so I can getting back too selling soul purpose product's
my EMAIL ADDRESS:kimberlyclaiborne7@gmail.com